Any order placed after 3:30pm PST on a Friday, or during the weekend will be shipped the following Monday unless Monday is a holiday, then Tuesday. Orders for Next Day shipping placed on a Friday, Second Day shipping placed on a Thursday or Three Day shipping placed on a Wednesday before 3:30 will arrive Monday, NOT SATURDAY. Please keep this in mind when selecting Next day, 2nd day or 3 day select shipping options. If you wish to modify your shipping selection or need help with a gauranteed arrival day please contact us at firstname.lastname@example.org and we will be happy to assist you. Customer service is available everyday including weekends and evenings.
Returns and exchanges are accepted on merchandise within 14 days of receipt for items that HAVE NOT BEEN USED, WORN, ALTERED OR WASHED.
We do not refund the cost of shipping the item(s) back. Return shipping charges are the responsibility of the customer.
WHERE DO I SEND MY RETURN OR EXCHANGE?
After contacting us and setting up a return authorization send your return or exchange to:
Bubble Gum Surf Wax
6068 Corte Del Cedro
Carlsbad CA 92011
* Consider using an insured service that uses tracking numbers to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
International shipping rates are based on product and location. Rates will be provided during checkout
* Please note that duties and custom fees are the responsibility of the customer. We do not collect these fees at the time of sale and have no control over what the charges will be.
WHEN / HOW WILL I BE REFUNDED?
Once your package has been received at Bubble Gum Surf Wax, your refund will be processed in the original form of payment and you will be notified via email.
Thank you :-)